PRIVACY POLICY
Fusion Forestry Mulching & Earthworks Pty Ltd
Last updated: 23 May 2026
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About this policy
Fusion Forestry Mulching & Earthworks Pty Ltd ("we", "us", "our") is a Sunshine Coast-based forestry mulching and earthworks contractor. We take your privacy seriously and handle your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy explains what information we collect, why we collect it, how we use it, and your rights.
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What information we collect
We collect personal information that is reasonably necessary to deliver our services. This typically includes:
- Name, phone number and email address
- Property address and access details
- Photos, drone footage, satellite imagery and soil samples of work sites
- Job notes, quotes, invoices and payment records
- Communications between you and us (emails, text messages, phone records)
We may also collect information about you when you visit our website (fusionforestry.com.au), submit an enquiry form, or interact with our advertising on platforms like Meta (Facebook/Instagram) or Google.
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How we collect it
We collect information directly from you when you:
- Contact us by phone, email, text or in person
- Submit a form on our website or via a Meta lead form
- Engage us for a job, assessment or quote
- Pay an invoice
- Reply to marketing communications
We may also collect information from publicly available sources (such as property records or aerial mapping tools) where relevant to providing a quote or assessment.
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Why we collect it
We use your information to:
- Respond to enquiries and provide quotes
- Plan and deliver contracted work
- Issue invoices and process payments
- Maintain job records and warranty/follow-up obligations
- Communicate with you about your job or future work
- Improve our services and marketing
- Meet legal and regulatory obligations (tax, work health and safety, environmental compliance)
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Tools and third parties we use
We use the following third-party services that may store or process your information. Each of these providers has their own privacy policy, which you can review on their websites:
- ServiceM8 (job management, quoting, invoicing)
- Xero (accounting and payment records)
- Dext (receipt and document management)
- Google Workspace (email, calendar, file storage)
- Squarespace (website hosting and analytics)
- Meta (Facebook and Instagram advertising)
- Google Ads (advertising)
We do not sell your personal information to any third party.
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How we store and protect it
Your information is stored electronically with reputable service providers who maintain industry-standard security. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. Physical records (such as field notes) are kept secure at our premises.
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How long we keep it
We retain your information for as long as it is needed to deliver our services and meet legal obligations (typically a minimum of seven years for tax and business records). After that, we securely delete or de-identify it.
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Your rights
You have the right to:
- Ask what personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Make a complaint about how we handle your information
To exercise any of these rights, contact us using the details below.
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Marketing communications
We may send you occasional updates about our services, completed projects or relevant land care information. You can opt out at any time by replying to any email with "unsubscribe" or contacting us directly.
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Website and advertising tracking
Our website uses cookies and analytics tools (including Google Analytics and the Meta Pixel) to understand how visitors use the site and to deliver relevant advertising. This information is generally aggregated and does not personally identify you. You can disable cookies in your browser settings.
If you click on one of our ads on Meta or Google, the platform may share basic information about that interaction with us so we can measure ad performance.
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Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
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Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
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Contact us
Fusion Forestry Mulching & Earthworks Pty Ltd
Jayson Munnings, Owner
Phone: 0449 790 139
Email: info@fusionforestry.com.au
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